Privacy Policy
Last Updated: October 2025
Welcome to Charmey AI Solutions (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, services, and AI systems.
By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, and phone number.
Communications: Messages and conversations with our AI chatbots or voice assistants.
Usage Data: Interactions with our website and AI systems to improve service quality.
Payment Information: Processed securely through our integrated third-party payment providers.
User Inputs: Prompts, conversations, and form submissions that help train and enhance our AI systems.
We do not collect sensitive personal data (such as health or biometric information).
2. How We Collect Information
We collect data in the following ways:
Through website forms and contact submissions.
Through chatbots, AI agents, and voice assistants on our website.
Through payment software used to process transactions.
Automatically via analytics tools that track engagement and website performance.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our AI services.
Improve model performance and user experience.
Respond to inquiries and offer customer support.
Send service updates or marketing communications (you can opt out at any time).
Comply with legal obligations or resolve disputes.
4. Data Retention
We retain user data for as long as your account remains active or until a deletion request is received.
When you delete your account or request deletion, your personal information is permanently removed from our active systems within a reasonable timeframe.
5. Data Security
We use encryption and secure access controls to protect your personal information against unauthorized access, alteration, or disclosure.
While no system is completely secure, we continually update our practices to maintain a high level of protection.
6. Third-Party Services
We partner with trusted third-party services to support our operations, including:
GoHighLevel – CRM, automation, and communication management.
OpenAI – AI model processing and chatbot functionality.
Grok – Advanced data processing and analytics.
Twilio – Voice and SMS communication infrastructure.
Each third party has its own privacy practices, and we encourage you to review their respective policies.
7. Data Sharing and International Transfers
We do not sell, rent, or trade your personal information to third parties.
We do not transfer data internationally unless required for service functionality under compliant frameworks.
8. Your Rights
Depending on your jurisdiction, you have the right to:
Access your personal data.
Request deletion of your personal data.
Opt out of marketing communications at any time.
You can exercise these rights by contacting us at [email protected].
9. Cookies and Tracking Technologies
Our website may use cookies and analytics tools to improve functionality, performance, and user experience.
You can adjust your browser settings to decline cookies if you prefer.
10. AI Data Handling
As an AI solutions provider, we may process text or voice inputs through AI models to deliver services.
These interactions may be temporarily stored for:
System optimization and debugging.
Training data refinement (without personally identifying information).
We never use client data to train public models without explicit consent.
11. Children’s Privacy
Our services are not directed toward children under the age of 16.
We do not knowingly collect personal data from minors.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, law, or our practices.
All updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions or privacy-related concerns, please contact us at:
Charmey AI Solutions
📍 3113 Weaver Avenue, Maryland, USA
📧 [email protected]
🌐 charmeyai.com